Password Recovery

This page describes the procedure for a user to recover his or her password if it is lost or forgotten.  Support personnel do not have access to user passwords as they are encrypted on the servers.  The procedures for users to automatically get a new password is detailed below.

Requesting a New Password
If you have lost or can't remember your password, please take the following steps to have a new one automatically sent to you.

>Go to the Lexbe Online log-in page.
>Click on 'Recover Password'
>Enter the email address that you use to access your Lexbe Online account.
>Click enter, and you will then see a page confirming that a new password has been sent to your email.

Getting and Using Your New Password
>You should receive an email with your new password within a minute. 
>If you don't see it, you might need to check your spam filter too.
>Once you receive the message with the new password you will be able to log in using your email address as your user name.
>Be careful when copying the new password to not include any extra spaces at the beginning or end.
>Once logged in, you can then change your password to something more memorable from Management->Change Password.  Your password, however, should be long, contain letters, numbers and characters, and not be guessable by anyone.

Account Lock-Out for Security Purposes
>As a security precaution it is possible that your account will be disabled for excessive incorrect log-in attempts.  This is done to protect your account from hacking attempts.
>If you receive a message that your account has been locked out when you try to recovery your password, please contact Customer Support.

If you have other questions or if this document not address your needs, please contact Customer Support.