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Customer Support Overview

Customer needs are of critical importance to us here at Lexbe. Our dedicated team of Customer Support and e-discovery Professional Service specialists are poised and ready to assist our clients and channel partners with support and technical issues that may occur while using Lexbe software or services.

“Thank you, Lauren. You all are super responsive and have great customer service, and I am truly grateful. Thanks!” – Jonak Law Group

We provide multiple service options depending on your specific needs. Lexbe’s software and services include free Customer Service access 24×7 through our ticket system and support resources. We also offer extended support through our e-discovery Professional Services available on request (billable hourly). See the Lexbe Customer Service Overview for a full description.

“Erin – Thanks for the fast response. You’ve been extraordinarily helpful throughout all this.” – WOLKIN CURRAN LLP

If you are unable to access your account for any reason, such as a security lock-out, you can contact us through the support ticket system or email. You may call Professional Services any time at +1 800-401-4710. There is no charge for assistance relating to account access.

Lexbe Customer Support Documentation

Lexbe Customer Support Overview (Updated 11-2015)

Platform Documentation and Related Resources

To contact Professional Services, submit a support ticket, call +1 800-401-4710, or email us.

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